VoIP Phone Service is fast becoming a viable alternative to the old time Analog Phones and PBX Systems most businesses still use. 

Voice over IP (VoIP) means nothing more then putting your voice over the same lines that your computer data currently runs over. In its infancy, VoIP was a great concept but poorly implemented. It has reached the stage now where its reliability is as good as a regular phone system and in some respects will give you superior service to existing phone systems.

SYNERGY represents several companies with a variety of different products that will satisfy your financial and productivity requirements.

Some of the "cool" features of these systems include:

• Converting Voicemail to a wav file and sending to your email so you can listen to your messages through email
• Using Outlook to call your contacts
• Hurricane protection which will keep your phones up and running even if there is no power or service at your business address

These are just a few of the many features ONLY available through VoIP.

We have programs that start as low as $33/mo per phone number (3 phone number minimum or $99/mo) which includes UNLIMITED local/long distance and UNLIMITED calls to 35 countries. This is a hosted solution (see below)

There are two types of VoIP systems that can be installed

HOSTED

A hosted system means that all of the features of your phone system...the Auto Attendant, Voice Mail, Routing features etc. are hosted off premises at the VoIP providers location. The advantages of the hosted service is the elimination of the hardware and associated costs within your office. Another major advantage is that the equipment is kept in secure locations that are typically protected against bad weather, and power outages. Hardened buildings, diesel powered generators in the event of power outages are just some of the protection offered by Hosted VoIP vendors.  Hosted systems are also always updated so you always have the latest, most innovative feature set. The only equipment you have to buy are the phone sets and a QOS device (explained below).

NON-HOSTED

A non-hosted system means that the "brain" of the system is located on your premises. An example of this is the MICROSOFT Response Point Phone System which is talked about in more detail on the next tab. Once you purchase the hardware, monthly service can be as low as $23/month per phone number with free local service. Long Distance service is $10/month for blocks of 500 minutes...which again includes 35 countries. Having your own system gives you easier access to make changes and more control over the system.

BOTH Hosted & Non-Hosted services offer disaster protection by AUTOMATICALLY forwarding your phone calls to the number of your choice (cell number, home number, branch office number) in the event of an outage at your location. Based on your needs, we can offer whichever system works best for you!

QOS Device

This is an important part of your new VoIP system. It is a piece of hardware that is attached to your network that will insure the quality of your voice service. Many of us use a VoIP solution at home...Vonage, MagicJack, etc. Overall, quality is pretty good but there are times you hear echo's or static. This is unacceptable in a business environment therefore we like to use a device that gives priority to voice over your data. This doesn't mean that your data over the internet will suffer, but what it does do is insure that your VOICE over the internet will NOT suffer and it will maintain a high level of quality for all your phone calls.

The VoIP companies we represent offer a variety of services which allows us to tailor the right program to your needs

STS TELECOM